1. Who this policy covers
This policy explains how VERSUS VPN LTD (company number 14455374), trading as VersusVPN, collects and uses personal information when you visit the website, request a trial, purchase or use the VPN service, contact support or join the affiliate programme. VERSUS VPN LTD is the data controller for this information. Our registered office is 10 Maidwell Way, Bradford, BD6 2QR.
2. Information we collect
Website, orders and support
We may collect your name, email address, order and payment references, plan, support messages, account status, device or app details you choose to provide, and records of consent. Card details are collected directly by the payment provider and are not stored on VersusVPN systems.
VPN service operation
VersusVPN does not store browsing history, visited websites, DNS queries, passwords or the content of internet traffic. To operate, secure and troubleshoot the service, limited connection information may be processed, such as the source IP address, VPN server used, connection time and data volume. The exact live VPN platform fields and retention periods must be confirmed against the provider configuration before launch.
3. Why we use information
- To provide a requested trial, paid VPN access and customer support.
- To process payments, prevent fraud, maintain records and comply with law.
- To keep the service secure, diagnose faults and manage capacity.
- To send marketing only where consent or another lawful basis permits it.
- To establish, exercise or defend legal claims.
4. Lawful bases
We generally process account and order information because it is necessary to perform the contract or take steps you request before a contract. Security, fraud prevention and service improvement may rely on legitimate interests. Legal record-keeping relies on legal obligation. Optional marketing relies on consent where required.
5. Service providers and international transfers
Information may be handled by providers supporting payment processing, transactional email, hosting, customer support and VPN infrastructure. The live provider list, locations and transfer safeguards will be documented before launch. We do not sell personal information.
6. How long we keep information
We keep information only for as long as needed for the purpose collected, including tax and accounting rules, support history, security and disputes. Failed trial and contact records should be reviewed and deleted on a defined schedule. VPN connection metadata retention must match the final verified platform configuration.
7. Your rights
UK data protection law may give you rights to access, correct, erase or restrict personal information, object to certain uses, receive portable data and withdraw consent. Contact admin@versusvpn.co.uk to make a request. You may also complain to the Information Commissioner’s Office at ico.org.uk.
8. Security and changes
We use appropriate technical and organisational measures, but no online service is entirely risk-free. We may update this policy when the service, providers or law changes; material changes will be highlighted where appropriate.