1. Our 14-day money-back promise
Your first direct purchase of a consumer VersusVPN subscription is covered by a full money-back promise for 14 calendar days from the initial payment. Email admin@versusvpn.co.uk from the account email within that period and tell us that you want to use the promise. We will refund the initial subscription payment to the original payment method.
The promise applies once per customer, household and payment method. It does not apply to renewals, reseller credit packs, duplicate accounts, fraudulent orders or repeated purchases made to obtain successive refund periods. These fair-use limits do not reduce any separate statutory rights.
2. Before you buy
The checkout shows the billing interval, amount due, automatic-renewal position and when access starts. Paid plans renew at the selected interval until cancelled.
3. UK cooling-off rights
If you are a UK consumer buying online, you will usually have 14 days to change your mind about a service contract. When you ask us to activate VPN access during that period, you expressly request early performance. Our voluntary money-back promise above provides a full refund for an eligible first paid VPN purchase requested during the same 14-day period, even where a proportionate service deduction might otherwise be permitted by law.
4. How to cancel
Sign in to the VersusVPN client area and submit a cancellation request from the relevant service, or email admin@versusvpn.co.uk. Include the account email, but never send a password or card details. Unless an immediate cancellation or refund is agreed, cancellation stops the next renewal and access continues to the end of the paid billing period.
5. Faulty service
Separate rights apply if the service is not supplied with reasonable care and skill, does not match its description or cannot be provided. Contact support promptly with the device, app version, server and error details so we can investigate, repeat performance where appropriate, or provide the remedy required by law.
6. Free trials
The 24-hour trial is a £0 order, does not require card details and does not create a payment or automatic subscription. Approved trials end after the stated access period. Repeated, duplicate or abusive trial requests may be declined.
7. Processing refunds
Approved refunds are returned through the original payment method. Bank and card processing time is outside VersusVPN’s direct control. Statutory rights are not limited by this policy.