1. The agreement
These terms form an agreement between you and VERSUS VPN LTD (company number 14455374), registered in England and Wales and trading as VersusVPN. Our registered office is 10 Maidwell Way, Bradford, BD6 2QR. These terms apply when you request a trial or buy VPN access. The checkout summary, plan length and price form part of the agreement.
2. Plans, payment and renewal
Prices are displayed in pounds sterling and the checkout shows the amount payable and billing frequency before payment. VERSUS VPN LTD is not VAT registered, so VAT is not added to the displayed price. Paid plans renew automatically at the selected monthly, three-monthly, six-monthly, annual, two-year or three-year interval until cancelled. We will charge the payment method stored securely by our payment provider at renewal. Prices may change for a future renewal only after reasonable advance notice.
3. Activation and service credentials
We aim to activate access promptly after successful payment or an approved trial request. Activation can take longer during provider maintenance, fraud review or support-heavy periods. Service credentials are personal to the account and must be kept secure.
4. Acceptable use
You must not use VersusVPN to break the law, abuse or attack systems, distribute malware, send spam, infringe rights, harass others, exploit children, or interfere with the service. We may restrict or suspend access where reasonably necessary to protect users, infrastructure or comply with law. A VPN improves connection privacy; it does not make unlawful activity lawful or guarantee complete anonymity.
5. Streaming and third-party services
Websites and streaming providers control their own access rules and may block VPN connections. VersusVPN does not guarantee access to a particular third-party service, catalogue, website or game. You remain responsible for following third-party terms and applicable law.
6. Availability and changes
Server locations and individual servers may change for security, capacity or maintenance. We do not promise uninterrupted access, but will use reasonable care and skill and will work to restore faults. Planned or urgent maintenance may temporarily affect service.
7. Consumer rights and money-back promise
Nothing in these terms removes rights that cannot legally be excluded. For UK consumers, the service must be provided with reasonable care and skill. The cancellation and refund policy explains the cooling-off period, requested early performance, our voluntary 14-day money-back promise for an eligible first paid VPN purchase, and remedies for faulty service.
8. Liability
We are not responsible for losses that were not foreseeable when the contract began, losses caused by misuse, third-party services outside our control, or business losses where you purchased as a consumer. Nothing excludes liability where it would be unlawful to do so.
9. Ending access
You can cancel future renewal from your client account or by contacting us. Cancellation normally takes effect at the end of the paid billing period, so access continues until then unless a refund or immediate termination is agreed. We may end access for serious or repeated breach, fraud, legal requirement or threats to the service.
10. Refer-a-friend rewards
Customers aged 18 or over with an open account in good standing receive a unique referral code and link in the client area. A new purchaser must use that link during checkout or enter the code before paying; a manually entered code overrides an earlier link. One referrer can be credited per order, codes normally cannot be added afterwards, and a referral code does not itself reduce the purchaser's price. Eligible promotion codes, including Darkmatter, are separate.
One referral qualifies only when a different real person makes their first paid VersusVPN order for a 12-month VPN subscription, WHMCS records at least £29.99 paid through an identified external gateway, the service is active, and the payment remains free of refund, reversal, chargeback and fraud for 14 full days. A previous free trial is allowed. Monthly or other terms, reseller packs, add-ons, free or credit-funded orders, earlier paid customers, internal tests, duplicate accounts and self-referrals do not qualify automatically.
Every 10 qualified referrals creates one reward reserved for the referrer's next eligible standalone 12-month VPN renewal invoice. Complete groups repeat, so 20 qualified referrals create two rewards and unused progress carries forward. A reward covers the base annual VPN renewal and any tax applied to that line, but not add-ons, fees, reseller services or unrelated items. It is not transferable, withdrawable or exchangeable for cash or general account credit.
If a qualifying payment later reverses, unused progress or a ready reward is adjusted. If the reward has already been used, one future qualifying referral settles the shortfall; this does not by itself create a cash debt. We may hold suspicious referrals for human review and reject controlled identities, false accounts, manipulated payments, spam or misleading promotion. Shared households or networks are reviewed rather than automatically rejected. Public posts must make the benefit clear, for example: “Ad — I can earn a free year of VersusVPN if you take out an annual subscription using my link.” Already-qualified rewards will be honoured if the programme later closes, except where fraud or reversal applies.
11. Law and contact
These terms are governed by the law applying in England and Wales, subject to any mandatory consumer protections where you live. Contact admin@versusvpn.co.uk with questions or complaints, including a referral you believe is missing within 60 days of purchase.